Frequently Asked Questions
- I am interested in establishing a business relationship. Please explain the basics.
- An overseas sales representative will contact you. Please send us an e-mail outlining the kind of contract you are interested in.
E-mail address: email@example.com
- Do you have a product catalog?
- You can download a PDF version of our product catalog.
Download product catalog PDF
- Can I purchase items from your site as an individual customer?
- Sorry. This site is for wholesalers only. If you are an individual customer, please click here.
- How long does it take for items to be delivered?
- If an item is in stock, we ship it within 2 to 3 business days. For out-of-stock items, please inquire separately.
- Is it possible to have items sent to multiple addresses?
- Please consult with us using the inquiry form. We will check your request and get back to you.
- Which company do you use for shipping?
- We use DHL Express.
- Do you provide a wrapping service?
- We do not provide gift wrapping or individual wrapping of products. We pack products safely in cardboard boxes with suitable cushioning material for protection against transport damage.
- Can I return an item?
- We provide replacement of a defective item within one month from the date on which the item was delivered.
- I would like to have a customized product made.
- Overseas Sales Representatives
EU region: Takeno firstname.lastname@example.org
Other regions: Horii email@example.com